PRIVACY POLICY

​

Last Updated: January 2026

​

1. Introduction

​

Welcome to The 12 Journeys™ ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that data.

​

By accessing our website, courses, or coaching services, you agree to the terms of this policy.

​

2. A Note on Medical Data & HIPAA

​

Important Distinction: As stated in our Legal Disclaimer, The 12 Journeys™ is an educational and wellness coaching program operating in compliance with Utah SB48/SB26. We are not a healthcare provider. Therefore, the information you provide to us is not classified as "Protected Health Information" (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). However, we treat your personal reflections and data with the highest standards of confidentiality and industry-standard security.

​

3. Information We Collect

​

We collect information that you voluntarily provide to us when you register for the program, purchase products, or participate in coaching.

​

• Personal Identity Information: Name, email address, phone number, and mailing address.

• Payment Data: We do not store full credit card numbers. All payment transactions are processed through third-party encrypted gateways (e.g., Stripe, PayPal).

• Program Data: Information you share during the course of the program, including quiz responses, journal entries submitted to our platform, or feedback forms regarding your "Journey" progress.

• Usage Data: IP address, browser type, and device information to help us optimize the website experience.

 

4. How We Use Your Information

​

We use your data to:

​

1. Deliver the Service: Provide access to the 12 Journeys™ content, community, and support.

2. Communication: Send you coursework, reminders, and "Journey" updates.

3. Improvement: Analyze user progress to refine our curriculum and "Nervous System Reset" methodologies.

4. Marketing: Send you information about new cohorts or products (you may opt-out at any time).

 

5. Data Sharing & Third Parties

​

We never sell your personal data to advertisers. We only share data with trusted third-party service providers required to run our business, such as:

​

• Payment Processors: To complete transactions.

• Email Platforms: To send course materials.

• Hosting Services: To maintain our learning management system.

 

These parties are contractually obligated to keep your information confidential and use it only for the services we request.

​

6. Security of Your Data

​

We use administrative, technical, and physical security measures to help protect your personal information. While we strive to use commercially acceptable means to protect your data, please remember that no method of transmission over the internet is 100% secure.

​

7. Your Rights

​

Depending on your location, you may have the right to:

​

• Request access to the personal information we hold about you.

• Request correction of incorrect data.

• Request deletion of your data ("Right to be Forgotten").

• Opt-out of marketing communications.

 

To exercise these rights, please contact us at mandelbrotllc@gmail.com.

​

8. Changes to This Policy

​

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Revised" date.

​

Contact Us

​

If you have questions or comments about this policy, you may email us at: mandelbrotllc@gmail.com